Shipping policy

Serenity Clothing Shipping Policy

Thank you for shopping with Serenity! We strive to provide a seamless shopping experience and deliver your orders to you in a timely manner. Please take a moment to review our shipping policy below to better understand our shipping process.

1. Order Processing Time

Once your order is placed, please allow up to 1–3 business days for processing. This includes order verification, quality checks, and packing. We do not process orders on weekends or public holidays. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer a range of shipping options to accommodate your needs. The available shipping methods and delivery times will depend on your location and the shipping service chosen at checkout. Please see below for a general outline:

  • Standard Shipping:
    Estimated delivery time: 7-14 business days
    (This option is available for domestic orders and is the most affordable option.)

  • International Shipping:
    Estimated delivery time: 14-30 business days
    (For international orders, delivery times will vary based on the destination country. Please note that customs and import duties may apply and are the responsibility of the customer.)

Note: These delivery times are estimates, and actual delivery times may vary based on factors such as weather conditions, carrier delays, or customs processing (for international orders).

3. Shipping Costs

Shipping fees are calculated at checkout based on the destination, the weight of your order, and the shipping method you select. You will see the total shipping cost before completing your order. We occasionally offer free shipping promotions—be sure to subscribe to our newsletter or check our website for updates on special offers!

4. Shipping Restrictions

Currently, we ship to most countries worldwide. However, there may be some locations where we are unable to deliver. If we are unable to ship to your country, we will notify you during the checkout process, and your order will be canceled.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email, which will allow you to track the status of your shipment. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

You can track your order using the carrier's website or contact us for further assistance if you encounter any issues.

6. Lost or Stolen Packages

Serenity is not responsible for lost, stolen, or undelivered packages once the tracking shows that the order has been delivered. If you believe your package is lost or stolen, please contact the carrier directly. We recommend using a tracked shipping method for added security.

If you have concerns regarding lost packages or delivery issues, feel free to contact us at serenity.clothing@hotmail.com. We will do our best to help resolve the issue, but we are unable to provide a refund or replacement for packages confirmed as delivered.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or miss-deliveries caused by incorrect or incomplete address information. If you realise that your address is incorrect after placing your order, please contact us immediately at serenity.clothing@hotmail.com.

8. Customs, Duties, and Taxes (For International Orders)

For international orders, you may be subject to import duties, taxes, and fees imposed by your country. These charges are your responsibility and are not included in the shipping cost. We recommend checking with your local customs office to understand any additional costs before placing your order.

9. Delays & Carrier Issues

While we make every effort to ship orders promptly, we cannot guarantee delivery times due to circumstances beyond our control, such as natural disasters, carrier delays, or customs processing for international shipments. In such cases, we appreciate your patience and understanding.

10. Contact Us

If you have any questions about your order, shipping methods, or tracking, please don't hesitate to contact us at:

Email: serenity.clothing@hotmail.com

We are here to help and want to ensure that your Serenity shopping experience is a positive one!